Kottanas is committed to delivering your orders efficiently and securely. Please review our shipping policy for important details regarding shipping times, costs, and delivery conditions.
Domestic Shipping
- Shipping Charges: Shipping fees for domestic orders vary based on the product weight, size, and delivery location. Final charges will be displayed at checkout before completing the order.
- Delivery Timeframe: typically take 7-10 business days for delivery, depending on the destination.
- Order Processing: Orders are processed within 1-3 business days after payment confirmation. Delays may occur during peak seasons or due to unforeseen circumstances.
- Tracking Information: Once shipped, customers will receive a tracking number via email or WhatsApp to monitor the shipment status.
International Shipping
- Shipping Costs: International shipping rates are calculated based on the destination, weight, and package dimensions. Charges will be displayed at checkout.
- Delivery Timeframe: International deliveries typically take 7-21 business days, but customs processing may impact the overall timeline.
- Customs & Duties: Import duties, taxes, and additional fees are determined by the destination country and are the responsibility of the customer. Please check with your local customs office for further details.
- Order Tracking: Customers will receive a tracking number via email upon dispatch to monitor the shipment status.
Shipping Conditions
- Incorrect Address: Kottanas is not responsible for delays or non-delivery due to incorrect shipping addresses provided by the customer.
- Delayed Shipments: While we strive to meet delivery timelines, delays due to unforeseen circumstances (weather, strikes, customs, etc.) may occur. Kottanas will not be liable for such delays.
- Lost or Stolen Packages: If a package is lost or stolen after delivery, Kottanas is not responsible. Customers are encouraged to track shipments and ensure secure delivery locations.
For any shipping-related inquiries, please contact us at:
Email : business@kottanasglobaltrade.com
Mobile :+49 176 32734657